Support / Privacy & data

Privacy & data

Binda holds deeply private information about someone you love. Here’s how it’s protected, who can see it, and how to remove it. For the full legal text, see the Privacy Policy.

How we protect it Who can see what Who we share with Delete your account Records when a caregiver leaves Privacy FAQ

How your data is protected

  • Row-level security on every table. Your data is isolated at the database layer, not just hidden in the app. A request that isn’t allowed to see a record can’t retrieve it at all.
  • No ads. We don’t show advertising.
  • No selling data. We never sell your information.
  • No third-party tracking SDKs. Binda doesn’t embed advertising or data-broker trackers.
  • You choose sign-in. Use Sign in with Apple, Google, or email.

Who can see what

The family coordinator controls access. Roles start with sensible defaults and can be tuned per section:

  • A doctor sees clinical information, not finances.
  • A family member sees the family feed, not timesheets or clinical notes (by default).
  • A caregiver sees their own work, not a coworker’s.

See Team & permissions to adjust these.

Who we share data with

Binda relies on a small set of trusted service providers to run the app — never advertisers or data brokers. These include our database and authentication provider, our payment processors (Apple, Google, and Stripe), our error-reporting and product-analytics tools (which you can opt out of), and our transactional email provider. The full list, and what each one receives, is in the Privacy Policy.

How to delete your account

You can delete your account any time, right inside the app:

  1. Open Settings.
  2. Tap Delete account.
  3. Confirm. Your personal data is removed.
An important detail for caregivers: when you delete your account, your personal data is deleted, but the care records you created during a shift — dose logs, observations, notes, shift reports — stay with the family’s care plan. They’re kept because they’re part of that person’s care history, and they’re re-attributed to “Former caregiver” rather than your name. This is our de-identify-and-retain policy, and it’s spelled out in both the Privacy Policy and the Terms of Service.

Privacy FAQ

Is Binda HIPAA-compliant?

Binda is care-coordination software, not a HIPAA-covered entity, and we don’t sign Business Associate Agreements. We take privacy seriously — row-level security, no ads, no data sales — but we don’t make a HIPAA claim. See the Privacy Policy for specifics.

Does Binda give medical advice?

No. Binda helps you coordinate care. It’s not a medical device and not a substitute for professional medical advice. Features like the pill-photo check are advisory only.

Can I get a copy of my data?

Yes — you have the right to access and correct your data. Email support@binda.health from the address on your account and we’ll help.

Can I turn off analytics and crash reporting?

Yes. Opt-out is documented in the Privacy Policy. These tools help us fix bugs and improve the app; they never receive advertising identifiers.

Is Binda for children?

No — Binda is intended for adults (18+) coordinating care for another adult.

Related: Full Privacy Policy · Terms of Service · For caregivers